Report problem

Is there an issue with some infrastructure? Subsidence along the towpath? A comment about this website? Or have you noticed another issue on or near the waterway? Please use the form below. We will keep you informed of progress. Thank you in advance for your attentiveness and cooperation.

All waterway users and owners/masters of vessels are subject to a reporting obligation under the Navigation Decree. Click here for more information.

For urgent matters, you can contact us by phone on 0800 30 440 or 078 055 440 (within Belgium) or +32 78 055 440 (abroad).

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Notification obligation according to Shipping Decree

The Shipping Decree was published in the Belgian Official Gazette on May 6, 2022. A number of specific articles of the Shipping Decree impose a reporting obligation on users of the waterway and captains and owners of ships. A notification must be made in the following cases:

  • An object ends up in the water or threatens to end up in the water (Art. 15)
  • A user of the waterway causes damage to the waterway (Art. 27)
  • An obstacle is identified in the waterway (Art. 46)
  • A defect or defect is found in traffic signs and devices that serve to provide information or instructions to ships, such as beacons and buoys, or in structures such as locks, bridges, quays and embankments (Art. 46)
  • A ship runs aground or threatens to run aground (Art. 50)
  • A ship has sunk or is in danger of sinking (Art. 50)
  • Any other incident on the waterway involving a ship (Art. 50)

The reporting obligation is very broad and is not limited to commercial shipping. Pleasure boaters and other (recreational) users of the waterway (such as canoe and kayakers, users of jet skis, SUPs, etc.) are also subject to the reporting obligation.

You can submit a report in accordance with the Shipping Decree using the form above.

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